To provide superior quality gem stones (precious and semi-precious) in the raw state and finished products and services that: CUSTOMERS recommend to family and friends, INDUSTRY prefer for their clients, PURCHASERS select for their clients, EMPLOYEES are proud of, and INVESTORS seek for long-term returns.
Statement of Principles
- Provide timely, professional, effective and efficient service to all customers.
Continuous Improvement in Measurable Ways
- Identify key needs and assess how well we meet those needs benchmark against industry standards.
- Continuously improve services and measure progress.
- Hire talented and driven people.
- Ensure Equitable and Fair treatment.
- Increase skills through training and experience.
Ethical and Fair Treatment of All
- We are committed to fairness and trust with our customers, clients and contractors purchase of our services, and employees.
- We conduct our business according to the highest moral and ethical standards.
- Work together to provide ever-improving customer service with clients, contractors and manufacturers.
- Our team approach supersedes traditional departmental organization and creates a true customer focus.
- People at all levels of the organisation participate in decision-making and process improvement.
- Never lose sight of the fact that we provide care and service to all stakeholders.
- All stakeholders receive respectful and dignified treatment at all times.
Innovation in Service Delivery
- Invest in the development of new and better ways of delivering our services.